Job management lives in too many places
Status, labour, materials, variations, files and purchase orders drift apart across different systems.
Dedicated VPS business management software
Private-instance business management software for service and trade teams.
Run jobs, quotes, invoices, tickets, timesheets, purchasing and customer records from one connected system, deployed as a separate VPS instance for your business with predictable monthly pricing.
Dedicated private instance
Docker deployment
Encrypted backups
5-50Built for practical trade, service and maintenance teams
All-inJobs, CRM, tickets, timesheets, invoices and backups included
Private VPSYour own isolated Ragno environment, database and backups
For businesses that manage jobs, field teams, customers, support requests and billing at the same time.
Trade BusinessesField ServiceMaintenanceFacilitiesProject SMEs
The problem
Still running operations from spreadsheets, inboxes and disconnected apps?
Many SMEs run daily operations across spreadsheets, shared inboxes, accounting tools, shared drives and separate job apps. The result is duplicated data, missed follow-ups, unclear margins and customer requests that rely on memory.
Customer emails get buried
Service requests and approvals are hard to track when they sit in personal or shared inboxes.
Margins are discovered too late
Costs, timesheets and supplier invoices often appear after the job has already moved on.
The solution
Ragno connects the daily work.
Customer enquiries, quotes, approvals, jobs, purchase orders, timesheets, invoices, service tickets and reminders share the same operational record. It is business operations software built for companies that need control, not another isolated app.
Quote-to-invoice workflow
EnquiryQuoteApprovalJobPurchase OrderTimesheetInvoicePayment Follow-up
Service workflow
Email RequestTicketAssigned TechnicianJob CreatedWork CompletedInvoice SentCustomer History Updated
Core modules
Dedicated VPS business management software with the modules operational teams actually use.
Ragno combines job management software, quote to invoice software, service desk software for SMEs, private-instance CRM, timesheet and invoicing software, and purchase order management software in one connected system.
Job Management
Track job status, costs, documents, events, variations and margin from open to close.
Quoting
Create professional quotes, manage approvals, send PDFs and convert approved quotes to jobs.
Invoicing
Raise progress and final invoices, record payments and send overdue reminders.
Purchase Orders
Create job-linked POs, track receipt status and flag supplier invoice variances.
Service Desk
Email-to-ticket support, SLA tracking, canned replies, internal notes and job linking.
CRM
Manage contacts, organisations, activity timelines, follow-ups and customer history.
Timesheets
Record employee time against jobs or leave and feed labour costs into job reporting.
Safety and Compliance
Manage SWMS, digital sign-off, incidents, investigations and SDS documents.
Documents
Store company documents, policies, procedures and generated PDFs with approval workflows.
Asset Management
Register equipment and vehicles, schedule maintenance and track location or movement.
Notifications
Deliver approvals, assignments, reminders and escalations inside the system.
Encrypted Backups
Schedule encrypted backups and sync to S3, Google Drive, NAS or SFTP.
Operational moments
Built around the moments where operations usually break.
The details are not add-ons. They are part of the operating rhythm.
Service Desk with live SLA tracking
Inbound email creates tickets automatically, replies append to the right thread, and breach risk is visible before customers start chasing.
- Auto-acknowledgements and full email threading
- Internal notes stay private to agents
- Response and resolution metrics in one dashboard
Urgent: compressor offline18m left
Invoice query - Acme FacilitiesOn track
Follow-up: parts ETALinked job
Quote to job to PO to timesheet to invoice
Every commercial step flows into the next so teams stop copying data and start managing outcomes.
- Manager approval before quotes reach customers
- Job-linked purchasing and timesheet cost capture
- Progress and final invoices with PDF generation
Step 01Quote
Step 02Job
Step 03PO
Step 04Time
Step 05Invoice
Automated backups and infrastructure
Ragno runs as a dedicated VPS deployment for each customer, with scheduled jobs handling backups, polling, reminders, escalations and SLA scans.
- Dedicated Linux VPS deployment configured during onboarding
- AES-256 encrypted backups with cloud sync
- Email alerts for backup and inbox health failures
Database backup02:00 daily, encryptedOK
S3, NAS or SFTP syncLast run 8 minutes agoOK
Inbound pollingTickets and SLA scan activeLive
Product views
Realistic UI mockups for the operational screens buyers expect to see.
Use these placeholders until product screenshots are available. They show the core surfaces: dashboard, quote approval, job tracking, service desk, invoicing, timesheets, backup status and CRM timeline.
DashboardLive
Open jobs42
Tickets at risk3
Overdue invoices7
Quote ApprovalPending
Quote Q-1842$18.4k
Margin target34%
Manager reviewDue today
Job TrackingOpen
MaterialsReceived
Timesheets12.5h
VariationApproved
Service DeskSLA
Compressor offline18m
AssignedAlex
Linked jobJ-884
InvoicingReady
Progress claim40%
Payments2
ReminderScheduled
TimesheetsPayroll
PeriodOpen
Job labour$4.8k
ExportCSV
Backup StatusOK
Encrypted backup02:00
S3 syncComplete
Restore pointSaved
CRM TimelineHistory
Call loggedToday
Quote sentYesterday
Ticket closedFri
Why dedicated VPS?
Private deployment benefits without asking customers to manage servers.
Ragno is for businesses that want modern field service management software and maintenance management software with a separate VPS instance, isolated data, predictable setup and managed deployment support.
Dedicated VPS per customer
Each customer runs on a separate VPS instance rather than sharing one multi-tenant application database.
Isolated data environment
Operational records, tickets, invoices, customer history and backups are kept in a dedicated environment.
Managed deployment path
Ragno handles the deployment model, update process and backup setup so customers do not need to manage servers directly.
Security and data ownership
Security credibility for a serious operational system.
Ragno should present security clearly and practically. The website should not expose credentials, secrets or sensitive implementation details in frontend JavaScript.
Application and access controls
- Dedicated VPS Docker deployment
- Role-based access control
- 2FA support and password policy
- Audit logs for sensitive activity
- Secure SMTP and inbound email integration
Backup and restore controls
- AES-256 encrypted backups
- Cloud, NAS or SFTP backup sync
- Backup failure alerts
- Documented restore process
- Controlled update and rollback planning
For operational SMEs that have outgrown spreadsheets.
Ragno is best for trade, maintenance, service and project-based businesses that have outgrown spreadsheets but do not want expensive enterprise software.
- Trade and field service companies
- Maintenance and facilities providers
- Small project-based businesses
- Teams wanting stronger data control than typical cloud-only SaaS
Not every business needs Ragno.
Ragno may not be the right fit if you only need a simple quoting app, or if you want a fully shared cloud SaaS product with no private-instance deployment model.
- Very small teams needing only basic quotes
- Businesses that only want a generic shared SaaS app
- Enterprise groups needing complex ERP customisation from day one
Setup and support
What implementation includes.
Implementation is planned around a separate private VPS instance for each customer, with onboarding, configuration and support handled clearly from day one.
Deployment planning
Confirm VPS sizing, DNS, email, backup destination, access roles and onboarding scope.
Dedicated VPS deployment
Deploy the web app, database and background scheduler as a separate private Ragno instance for the customer.
Configuration and migration
Configure modules, users, permissions, email integration, backup schedule and sample data imports.
Training and support
Walk teams through jobs, quotes, tickets, timesheets, invoicing, backups and restore expectations.
Pricing
Predictable pricing for a dedicated VPS business management platform.
All modules are included. Pricing is based on users and support level, not on locking core workflows behind add-ons.
Starter
AUD $199/month
Up to 10 users. Best for smaller operational teams getting off spreadsheets.
- All modules included
- Email support
- Dedicated VPS deployment
- Backup configuration guidance
Business
AUD $399/month
Up to 25 users. Best for growing teams needing priority support.
- All modules included
- Priority support
- Custom branding
- Deployment and backup review
Enterprise
AUD $699/month
Up to 50 users. Best for larger teams needing onboarding support.
- All modules included
- Dedicated support
- Custom onboarding
- Optional white-label and customisation
All plans include a one-time setup and onboarding fee of $999. Annual billing gets 2 months free. Each customer is deployed to a separate VPS/private instance. Domain, email accounts, backup destination and any optional customisation should be confirmed during onboarding.
FAQ
Clear answers for buyers comparing shared cloud tools and dedicated private-instance software.
Use these FAQs for humans, search engines and AI assistants summarising the product.
Each customer receives a separate VPS/private instance with its own application, database and backup environment rather than sharing one multi-tenant database.
No. Ragno is positioned around a dedicated VPS deployment model, but customers do not need to manage the server directly unless a custom arrangement is agreed.
Jobs, quotes, invoices, purchase orders, service desk, CRM, timesheets, safety, documents, asset management, notifications, permissions and encrypted backups are included.
Ragno manages operational quoting, job costing, invoicing and payment tracking. Accounting integration requirements should be confirmed during implementation.
Support depends on plan: Starter includes email support, Business includes priority support, and Enterprise includes dedicated support and custom onboarding.
Backups should be encrypted, scheduled and synced to an approved destination. Restore steps should be documented and tested as part of deployment governance.
Yes. Ragno runs in the browser and is designed to support field, office and management workflows across modern devices.
Final CTA
Ready to replace spreadsheets, inboxes and disconnected apps?
Book a demo and see how Ragno connects jobs, quotes, tickets, timesheets, purchasing, invoices and customer records in one dedicated private-instance system.